Last updated: 29.10.2026
This Cookies Policy explains how IGNEELION DMCC, trading as HighHelp (“HighHelp”, “we”, “us”), uses cookies and similar technologies on the website highhelp.io (the “Website”). It should be read together with our Privacy Policy.
1.1. Cookies are small text files placed on your computer or mobile device when you visit a website. They allow the website to recognise your device, remember your preferences and collect information about how the website is used.
1.2. “Similar technologies” include local storage, session storage, pixels, scripts and device fingerprinting signals used for security purposes. In this Policy we refer to all of them as “cookies”.
1.3. First-party cookies are set by us. Third-party cookies are set by other companies whose services we use on the Website. Session cookies are deleted when you close your browser; persistent cookies remain on your device for a set period or until you delete them.
2.1. We use cookies to:
3.1. Strictly necessary cookies. Required for the Website to function and for security, including load balancing, form submission and bot protection. These cookies do not require your consent and cannot be switched off in our cookie banner.
3.2. Functional cookies. Remember choices you make, such as the language of the Website, to provide a more personalised experience.
3.3. Analytics cookies. Collect aggregated information on how visitors use the Website (pages visited, time on page, traffic sources, errors). We use them only with your consent.
3.4. Marketing cookies. Used to measure advertising campaigns and show you relevant ads on other websites. We use them only with your consent.
4.1. When you first visit the Website, we show a cookie banner. Strictly necessary cookies are set automatically. Functional, analytics and marketing cookies are set only if you accept them. You can change or withdraw your consent at any time via the [“Cookie settings”] link in the footer of the Website.
4.2. You can also control cookies through your browser settings: block all or some cookies, delete existing cookies, or be notified when a cookie is set. Instructions are available on the help pages of your browser (Chrome, Safari, Firefox, Edge, Opera and others).
4.3. Please note that blocking strictly necessary cookies may cause parts of the Website, including the contact form, to stop working.
4.4. To opt out of analytics or interest-based advertising across websites, you may also use the tools offered by the relevant providers [for example the Google Analytics opt-out browser add-on].
5.1. Some cookies collect information that may constitute personal data, such as IP address or online identifiers. We process such data in accordance with our Privacy Policy, where you can also find information about your rights and how to exercise them.
5.2. Information collected via cookies may be transferred to and processed by our providers outside the UAE, subject to appropriate safeguards as described in the Privacy Policy.
6.1. We may update this Cookies Policy when we change the tools used on the Website or when required by law. The date of the last update is shown at the top of this page. Where required, we will ask for your consent again.
If you have any questions about our use of cookies, please contact us:
IGNEELION DMCC (HighHelp) Unit No: BA2334, DMCC Business Centre, Level No 1, Jewellery & Gemplex 3, Dubai, United Arab Emirates Email: [privacy@highhelp.io]
