Last updated: 29.10.2026
The website highhelp.io (the “Website”) is owned and operated by IGNEELION DMCC, registered address: Unit No: BA2334, DMCC Business Centre, Level No 1, Jewellery & Gemplex 3, Dubai, United Arab Emirates, trading as HighHelp (“HighHelp”, “we”, “us”, “our”).
These Terms of Use govern your access to and use of the Website. By accessing or using the Website you confirm that you have read, understood and agree to these Terms. If you do not agree, please do not use the Website.
1.1. The Website provides general information about HighHelp and its payment infrastructure solutions, including payment acceptance, mass payouts and payment orchestration, for businesses operating in Africa, Latin America, the CIS and Asia.
1.2. Nothing on the Website constitutes an offer, a binding commitment to provide services, or financial, investment, legal or tax advice. Our services are provided only to approved business clients under a separate agreement and our General Terms and Conditions, after successful completion of our onboarding and compliance checks.
1.3. Figures shown on the Website (for example number of clients, supported currencies, processed transactions, integration time, settlement terms or availability of payment methods by country) are indicative, may change without notice and do not form part of any contract unless expressly agreed in writing.
2.1. The Website is intended for business users who are at least 18 years old and have authority to act on behalf of the company they represent.
2.2. The Website is not directed at persons in any jurisdiction where its content or our services would be unlawful, including countries and persons subject to sanctions of the United Nations, the UAE, the EU, the UK or the United States. It is your responsibility to ensure that your access to the Website is lawful in your country.
3.1. You agree to use the Website only for lawful purposes and in accordance with these Terms. You must not:
3.2. We may restrict or block access to the Website for any user who breaches these Terms, and take any other action available to us under law.
4.1. When you submit a request through the Website (for example the “Get started” form) or contact us via email or Telegram, you confirm that the information you provide is accurate and that you are authorised to share it.
4.2. Submitting a request does not create a contractual relationship and does not oblige us to provide services. We may decline any request at our sole discretion, including on risk or compliance grounds, without giving reasons
4.3. Personal data you submit is processed in accordance with our Privacy Policy.
5.1. All content on the Website, including texts, graphics, logos, the HighHelp name and brand, icons, images, animations, design, layout and software, is owned by or licensed to HighHelp and is protected by intellectual property laws.
5.2. You may view and print pages of the Website for your own internal business purposes only. You may not copy, reproduce, modify, distribute, publish, frame or create derivative works from any part of the Website without our prior written consent.
5.3. Third-party trademarks, names of payment methods and currencies mentioned on the Website belong to their respective owners and are used for informational purposes only.
6.1. The Website may contain links to third-party websites and services (for example Telegram or our technical documentation hosted by third parties). We do not control and are not responsible for the content, availability or privacy practices of such third parties. A link does not imply endorsement.
7.1. The Website and its content are provided “as is” and “as available”. While we try to keep the information accurate and up to date, we make no warranties, express or implied, as to its accuracy, completeness, availability or fitness for a particular purpose.
7.2. We do not guarantee that the Website will be uninterrupted, timely, secure or free of errors or viruses. You are responsible for using appropriate security software.
8.1. To the maximum extent permitted by applicable law, HighHelp, its directors, employees and partners shall not be liable for any direct, indirect, incidental, special or consequential loss or damage (including loss of profit, revenue, data or business opportunity) arising out of or in connection with your use of, or inability to use, the Website or reliance on any information on it.
8.2. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.
9.1. You agree to indemnify HighHelp against any claims, losses, damages and expenses (including reasonable legal fees) arising from your breach of these Terms or misuse of the Website.
10.1. Our use of personal data and cookies is described in our Privacy Policy and Cookies Policy, which form part of these Terms.
11.1. We may amend these Terms at any time by publishing an updated version on the Website. Changes take effect from the date of publication. Your continued use of the Website after that date means you accept the updated Terms.
12.1. These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai.
12.2. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai [alternatively: finally resolved by arbitration under the Rules of the Dubai International Arbitration Centre (DIAC), seat Dubai, language English].
12.3. If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force and effect. Our failure to enforce any right does not constitute a waiver of that right.
13.1. These Terms may be available in several languages. In case of any inconsistency, the English version prevails.
IGNEELION DMCC (HighHelp) Unit No: BA2334, DMCC Business Centre, Level No 1, Jewellery & Gemplex 3, Dubai, United Arab Emirates Email: [legal@highhelp.io]
